Comments for Shannon Bradley's Blog of Observations, Products & Other Somewhat Interesting Things... http://www.shannonob.com Product recommendations (or product bashing on occasion), fun kid stuff, recipes, observations and whatever else strikes my fancy. Fri, 20 Apr 2012 17:55:07 +0000 hourly 1 Comment on In Need of Windows? STAY AWAY From Hurd Windows by Shannon Bradley http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2562 Shannon Bradley Fri, 20 Apr 2012 17:55:07 +0000 http://www.shannonob.com/?p=249#comment-2562 Dave - thank you for your post and your obviously biased opinion of your employer. I will not however recant my post or my opinion about Hurd Window company. The product is not good, the only reason I did not have anymore windows implode or explode this year was due to our extremely mild winter. Hurd Windows purchases glass and they put that glass into their windows, which makes Hurd responsible for the the whole thing. When I go to a window store to purchase windows, I don't have a choice as to the glass company in the windows, I choose the window as a whole. Who puts the glass in the windows? Who puts the gas between the window panes? Who tightens the glass in the window frame? Hurd is responsible for whole window. The company is not bad just because of their bad product. Their customer service is not good either. Last year, after my windows imploded & exploded, I tried to contact Hurd numerous times, by phone & email. No one EVER got back to me to answer even my simple questions such as "where can I go for assistance with my (crap) window issues?" Finally after talking with a very helpful man at a company that USED to work with Hurd Windows (but stopped after too many complaints of bad windows) gave me the name of a rep in my area. I called her and emailed her about 6 times before she got back with me. We talked, I explained my problem and she said that I could order new glass through her and they could install it as opposed to buying all new windows. She emailed the paperwork, after I reminded her twice. I measured my windows, filled out the forms and emailed them back - 4 times. With no response. Called her numerous times. Again, no response. It was not until I sent her a rather rude email stating that I was going somewhere else since she would not get back to me, that she did finally respond (almost immediately, btw). She apologized and said she never got any of my emails. Really? She got the first several emails and my "nasty-gram" but somehow didn't get the 4 with the vital window information for my quote? Interesting. At that point, with my blood boiling once again about Hurd Windows, I chose to give my business to another company. A reputable one. They came out, gave us a quote and within 1 week were back at my house changing out the glass on my craptastic Hurd Windows. Additionally Dave, as you can see by all the other comments, I am not the only one who has had a bad experience with Hurd Windows. There are numerous people who have cited their issues with Hurd, there are also thousands of posts on thousands of blogs that tell similar woes of the company you work for. I'm happy that they won the Wisconsin Manufacturer of the Year award. But because that means manufacturing is coming back and it is good for the Wisconsin economy. I do however feel for those people who are purchasing & installing Hurd Windows in their homes. They will be writing Hurd Window reviews themselves soon. I will leave it as we will agree to disagree. You think Hurd Windows is a good company - obviously because they pay you. I (and many others here) think they are a bad company with a terrible product. Agree to disagree. Dave – thank you for your post and your obviously biased opinion of your employer. I will not however recant my post or my opinion about Hurd Window company. The product is not good, the only reason I did not have anymore windows implode or explode this year was due to our extremely mild winter. Hurd Windows purchases glass and they put that glass into their windows, which makes Hurd responsible for the the whole thing. When I go to a window store to purchase windows, I don’t have a choice as to the glass company in the windows, I choose the window as a whole. Who puts the glass in the windows? Who puts the gas between the window panes? Who tightens the glass in the window frame? Hurd is responsible for whole window.

The company is not bad just because of their bad product. Their customer service is not good either. Last year, after my windows imploded & exploded, I tried to contact Hurd numerous times, by phone & email. No one EVER got back to me to answer even my simple questions such as “where can I go for assistance with my (crap) window issues?” Finally after talking with a very helpful man at a company that USED to work with Hurd Windows (but stopped after too many complaints of bad windows) gave me the name of a rep in my area. I called her and emailed her about 6 times before she got back with me. We talked, I explained my problem and she said that I could order new glass through her and they could install it as opposed to buying all new windows. She emailed the paperwork, after I reminded her twice. I measured my windows, filled out the forms and emailed them back – 4 times. With no response. Called her numerous times. Again, no response. It was not until I sent her a rather rude email stating that I was going somewhere else since she would not get back to me, that she did finally respond (almost immediately, btw). She apologized and said she never got any of my emails. Really? She got the first several emails and my “nasty-gram” but somehow didn’t get the 4 with the vital window information for my quote? Interesting.

At that point, with my blood boiling once again about Hurd Windows, I chose to give my business to another company. A reputable one. They came out, gave us a quote and within 1 week were back at my house changing out the glass on my craptastic Hurd Windows.

Additionally Dave, as you can see by all the other comments, I am not the only one who has had a bad experience with Hurd Windows. There are numerous people who have cited their issues with Hurd, there are also thousands of posts on thousands of blogs that tell similar woes of the company you work for. I’m happy that they won the Wisconsin Manufacturer of the Year award. But because that means manufacturing is coming back and it is good for the Wisconsin economy. I do however feel for those people who are purchasing & installing Hurd Windows in their homes. They will be writing Hurd Window reviews themselves soon.

I will leave it as we will agree to disagree. You think Hurd Windows is a good company – obviously because they pay you. I (and many others here) think they are a bad company with a terrible product. Agree to disagree.

]]> Comment on In Need of Windows? STAY AWAY From Hurd Windows by Susan powell http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2543 Susan powell Tue, 17 Apr 2012 12:52:28 +0000 http://www.shannonob.com/?p=249#comment-2543 This is such an interesting story and I am sorry for the trouble you have gone through. We are in the market for a home in the Philly area. We put an offer in on a 13 year old home as we were looking for turn key. The home failed inspection because of the 13 year old Hurd windows. The faulty windows had allowed water to get into the trim work an stucco behind that and everything was rotting. I am just so thankful that we had a topnotch home inspector! This is such an interesting story and I am sorry for the trouble you have gone through. We are in the market for a home in the Philly area. We put an offer in on a 13 year old home as we were looking for turn key. The home failed inspection because of the 13 year old Hurd windows. The faulty windows had allowed water to get into the trim work an stucco behind that and everything was rotting. I am just so thankful that we had a topnotch home inspector!

]]> Comment on Social Media Marketing and Online Branding by Homepage http://www.shannonob.com/about-me/social-media-marketing-and-online-branding/comment-page-1/#comment-2540 Homepage Mon, 16 Apr 2012 23:37:39 +0000 http://www.shannonob.com/?p=198#comment-2540 <strong>... [Trackback]...</strong> [...] Read More here: shannonob.com/about-me/social-media-marketing-and-online-branding/ [...]... … [Trackback]…

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]]> Comment on In Need of Windows? STAY AWAY From Hurd Windows by BobW http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2498 BobW Fri, 30 Mar 2012 17:33:52 +0000 http://www.shannonob.com/?p=249#comment-2498 HURD WINDOWS ARE TERRIBLE QUALITY - I have had to replace mine two times in 10 years and they have had 3 owners in 10 years or so. The new owners never honor the warrantys. So if you think you are getting a 20 yr warranty forget it. The warranty is only as good as the current owner. Which as I mentioned they have had three owners. HURD WINDOWS ARE TERRIBLE QUALITY – I have had to replace mine two times in 10 years and they have had 3 owners in 10 years or so. The new owners never honor the warrantys. So if you think you are getting a 20 yr warranty forget it. The warranty is only as good as the current owner. Which as I mentioned they have had three owners.

]]> Comment on In Need of Windows? STAY AWAY From Hurd Windows by Homepage http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2432 Homepage Thu, 15 Mar 2012 03:56:34 +0000 http://www.shannonob.com/?p=249#comment-2432 <strong>... [Trackback]...</strong> [...] Find More Informations here: shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/ [...]... … [Trackback]…

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]]> Comment on In Need of Windows? STAY AWAY From Hurd Windows by Harry Sackett http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2353 Harry Sackett Sun, 04 Mar 2012 14:02:11 +0000 http://www.shannonob.com/?p=249#comment-2353 I like this post, enjoyed this one thankyou for putting up. I like this post, enjoyed this one thankyou for putting up.

]]> Comment on In Need of Windows? STAY AWAY From Hurd Windows by Dave http://www.shannonob.com/product-recommendations/in-need-of-windows-stay-away-from-hurd-windows/comment-page-1/#comment-2309 Dave Thu, 23 Feb 2012 23:05:49 +0000 http://www.shannonob.com/?p=249#comment-2309 Having read Shannon's blog blasting Hurd for making 'bad windows', I would like to address a few issues here. First, I am an employee of the company of 4 years. Second, let me say I agree with your concerns over the safety of the glass breaking in these units. There are a number of causes for this occurance, the most notable being significant and sudden changes in temperatures between the interior and exterior of the glass surfaces coupled with the introduction of Argon gas fill of the airspace between the panes over recent years to improve insulating performance. Having worked for several window manufacturer's over the years, this issue is not exclusive to Hurd. I experienced this 'implosion' issue with other well known manufacturer's products. Pointing out that this glass breakage makes for a bad window/company is akin to a tire blow out on a car making it a bad car. Hurd purchases glass from well known, dependable suppliers the same as auto companies purchase tires for their cars. As far as Hurd having replaced units at one point under warranty, and then not honoring them again after a bankruptcy, has two points to it. I won't go into the issues of the bankruptcy as the explanation is too long, but because the sale of the old Hurd company was a court ordered asset sale, old liabilities including warranties are dismissed. The benefit to all, is that the new company formed though dismissed of old obligations, still has the capability of supplying original (or close replacements), even if at a minimal cost for the thousands of Hurd windows in homes. Had the courts required liabilities be part of the purchase, there would be no Hurd window company at all, leaving many many owners of Hurd Windows without any replacement parts, as well as another casualty in the industry and hundreds more on the unemployment lines. Who in this economy and building climate would buy a company and take on the liabilities and burdens associated with it? Also, through the bk, Hurd continued to operate and produce quality windows, and the timeline between filing bk and purchase by new owners was 3 months. Unprecidented in our industry and in these times. Lastly, and maybe most importantly, is the issue you stated in your first sentence. You were not the original owner of the property- in fact you were the 3rd owner as best as I can tell. If you reference Hurd's published warranty at the time of the home being built (you don't indicate the actual age of the home), there was a limit to the extent of the warranty coverage. Second, Hurd's warranty at the time was limited to the original owner only. Obviously, Hurd's warranty department covered the initial glass you filed a claim on without questioning you on the age of the units or asking if you were the original owner. In fact, Hurd had no obligation to provide you with any replacements under warranty, yet did so, at least initially before the bk, and without question. (Incidentally, as of today, Hurd's warranty IS transferable to subsequent owners due to improved technology). I might suggest you re-think your opinion of a company that originated in 1919, has over 400 good, hardworking employees, has received numerous accolades in the past few years including Wisconsin Manufacturer of the Year award (and nominated again this year), and is able to move forward and continue to provide quality products and service in an economic climate making it very difficult to be a part of the construction industry. Having read Shannon’s blog blasting Hurd for making ‘bad windows’, I would like to address a few issues here. First, I am an employee of the company of 4 years. Second, let me say I agree with your concerns over the safety of the glass breaking in these units. There are a number of causes for this occurance, the most notable being significant and sudden changes in temperatures between the interior and exterior of the glass surfaces coupled with the introduction of Argon gas fill of the airspace between the panes over recent years to improve insulating performance. Having worked for several window manufacturer’s over the years, this issue is not exclusive to Hurd. I experienced this ‘implosion’ issue with other well known manufacturer’s products.
Pointing out that this glass breakage makes for a bad window/company is akin to a tire blow out on a car making it a bad car. Hurd purchases glass from well known, dependable suppliers the same as auto companies purchase tires for their cars.
As far as Hurd having replaced units at one point under warranty, and then not honoring them again after a bankruptcy, has two points to it. I won’t go into the issues of the bankruptcy as the explanation is too long, but because the sale of the old Hurd company was a court ordered asset sale, old liabilities including warranties are dismissed. The benefit to all, is that the new company formed though dismissed of old obligations, still has the capability of supplying original (or close replacements), even if at a minimal cost for the thousands of Hurd windows in homes. Had the courts required liabilities be part of the purchase, there would be no Hurd window company at all, leaving many many owners of Hurd Windows without any replacement parts, as well as another casualty in the industry and hundreds more on the unemployment lines. Who in this economy and building climate would buy a company and take on the liabilities and burdens associated with it? Also, through the bk, Hurd continued to operate and produce quality windows, and the timeline between filing bk and purchase by new owners was 3 months. Unprecidented in our industry and in these times. Lastly, and maybe most importantly, is the issue you stated in your first sentence. You were not the original owner of the property- in fact you were the 3rd owner as best as I can tell. If you reference Hurd’s published warranty at the time of the home being built (you don’t indicate the actual age of the home), there was a limit to the extent of the warranty coverage. Second, Hurd’s warranty at the time was limited to the original owner only. Obviously, Hurd’s warranty department covered the initial glass you filed a claim on without questioning you on the age of the units or asking if you were the original owner. In fact, Hurd had no obligation to provide you with any replacements under warranty, yet did so, at least initially before the bk, and without question. (Incidentally, as of today, Hurd’s warranty IS transferable to subsequent owners due to improved technology). I might suggest you re-think your opinion of a company that originated in 1919, has over 400 good, hardworking employees, has received numerous accolades in the past few years including Wisconsin Manufacturer of the Year award (and nominated again this year), and is able to move forward and continue to provide quality products and service in an economic climate making it very difficult to be a part of the construction industry.

]]> Comment on Fall fun – Apple Picking and Now Apple Cooking by Cathy http://www.shannonob.com/places-to-go/fall-fun-apple-picking-and-now-apple-cooking/comment-page-1/#comment-2308 Cathy Thu, 23 Feb 2012 05:26:40 +0000 http://www.shannonob.com/?p=225#comment-2308 Good blogging! Good blogging!

]]> Comment on Social Media Marketing and Online Branding by Angelina Bradberry . http://www.shannonob.com/about-me/social-media-marketing-and-online-branding/comment-page-1/#comment-2298 Angelina Bradberry . Sun, 19 Feb 2012 16:38:12 +0000 http://www.shannonob.com/?p=198#comment-2298 But if you hope to gain subscribers for a business outside of the blog or for the blog that is your business, branding is necessary. But if you hope to gain subscribers for a business outside of the blog or for the blog that is your business, branding is necessary.

]]> Comment on The Baggy Winecoat – One Cool Invention by A Made-Up Holiday I Can Get Into http://www.shannonob.com/product-recommendations/the-baggy-winecoat-one-cool-invention/comment-page-1/#comment-2292 A Made-Up Holiday I Can Get Into Fri, 17 Feb 2012 20:32:08 +0000 http://www.shannonob.com/?p=163#comment-2292 [...] wine, so this Drink Wine Day, is right up my alley. A while back I posted a few wine related items: The Baggy Winecoat (one of these would certainly make the many kids sporting events I attend much more interesting [...] [...] wine, so this Drink Wine Day, is right up my alley. A while back I posted a few wine related items: The Baggy Winecoat (one of these would certainly make the many kids sporting events I attend much more interesting [...]

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